We, mBnk Phygital Financial Marketplace Pvt Ltd, having its office at 707-B, Bonanza, Sahar plaza, Andheri Kurla Road, Andheri East, Mumbai - 400 059 (“mBnk”, “we”, “our”, “us”).
Platform provides certain services (“Services”) to registered users (“Users or Members”) through website https://www.mbnk.com and web application https://app.mbnk.com (“Platform/ Mobile Application”). References to "You", “Users”, “Yourself” shall mean the users (including the distributor/ retailers/service providers/Guests/ Viewer) accessing and/or availing Services.
“Applicable Laws” shall mean all statutes, enactments, acts of legislature or parliament, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any government, statutory authority, tribunal, board or court in India, including but not limited to guidelines and directions issued by RBI, IRDA, PFRDA, UIDAI and SEBI;
“Customer(s)” shall mean any individual customers who avail the mBnk Services through User’s retail outlets or through the Platform as may be applicable.
“e-KYC” shall mean know your customer. It is a process for verifying the identity and address of the Users and Customer(s) through online mechanism as per the KYC Guidelines issued by RBI.
“mBnk”; “us”; “we”; “our” shall mean mBnk Phygital Financial Marketplace Pvt. Ltd., a company registered under Companies Act 2013, having its office at 707-B, Bonanza, Sahar Plaza, Andheri Kurla Road, Andheri East, Mumbai 400059.
“Services” shall mean and including but not limited to bill payments collection, Domestic Money Transfer, Bharat Bill Payment Services (BPPS), Aadhaar Enabled Payment Services (AePS), Mobile and DTH Prepaid recharges, Postpaid mobile bill payment collection, utility bills, micro-ATM/mATM, Point of Sale Device (POS) e-coupon/e-voucher recharges, Insurance (Life and Non-Life), mutual funds, loans, travel ticketing and e-activation services or any other services, as may be offered by the Platform from time to time.
“Transaction(s)” shall mean payment transaction by a Customer processed through the Platform.
“Platform” shall mean https://www.mbnk.com and all associated sites linked to https://www.mbnk.com, or any other the web applications or the mobile application or any similar platform owned, run, operated, powered and managed by us.
“Users” shall mean and include sales agents, super distributors, master distributors, area distributors, API partners, white label clients, distribution or channel partner in any other form or nomenclature and retailers onboarded and with whom mBnk has business arrangements for offering their services through Platform.
“You” or “Your” or “Yourself” refers to the Users or viewers of this Platform.
INFORMATION WHICH IS COLLECTED -
HOW WE USE PERSONAL INFORMATION -
The Personal Information is collected and used to:
(i) provide the Services.
(ii) monitor user activity, such as keyword searches or new postings, and more effectively manage traffic on the Platform.
(iii) to improve the quality and your experience of the Platform and Services, including but not limited to conducting audits and resolving your technical issues.
(iv) customize your experience.
(v) help to promote safe Services.
(vi) measure User’s/Customer’s interest in our Services.
(vii) manage our relationship with You.
(viii) enable You to maintain network and connect with other Users of the Platform.
(ix) maintain and update our records.
(x) inform User’s about present and future online and offline offers, updates, Services etc.
(xi) monitor suspected fraud, misconduct and unlawful activities on the Platform.
(xii) Compliances under Applicable Laws.
Also, we may share with third-party service providers certain information, such as Your browser capabilities, number of clicks or operating system etc, that we have collected in order to better understand which advertisements and services may interest you.
We may set “cookies” on the use of the Platform by Users. Cookies are small, encrypted files, that a site or its service provider transfers to Your computer’s hard drive through Your web browser that enables the site’s or service provider’s system to recognize Your browser and capture and remember certain information to enhance Your experience and cater to Your needs better.
DATA RETENTION –
We may retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your Personal Information, upon reasonable request. We may also need to retain certain data for recordkeeping purposes, and there may also be residual information that will remain in our databases and on other records, which will not be removed. Please note that there might be latency in deleting the Personal Information from our servers and backed-up versions. In addition, we do not delete from our servers’ files that you have in common with other users.
We value Your Personal Information; we will ensure an adequate level of protection. We have therefore implemented technology and policies with the objective of protecting Your Personal Information from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate. All Personal Information is securely stored with controlled Personal Information base in Google Cloud Platform. As a matter of security, we take back-up of systems periodically. Although we provide appropriate firewalls and protections, our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we take no liabilities or responsibilities for it.
COLLECTION OF NON-PERSONAL INFORMATION –
We may automatically collect non-personal information about You such as the type of internet browsers You use or the platform from which You linked to our Platform. We may also aggregate details which You have submitted to the Platform (for example, Your age, business or activity etc). You cannot be identified from this information and it is only used to assist us in providing an effective Service on this Platform. We may from time to time supply third parties with this non-personal or aggregated Information in connection with the Services and this Platform.
The details related to the aggregation of information provided by You on the Platform shall be used for our reference. But the details of individual information shall not be used by us. For example – for the purpose of analysis, the data shall be used by us in order to analyze the number of people who are using various facilities provided on online platforms for payment of bills, availing services etc. But data, information, preferences and choices related to you and Services obtained shall not be used by us.
INTERACTION BETWEEN YOU AND PLATFORM –
We are interested in your views, and we value the Feedback (defined below) we receive from you. However, we do not have control or are responsible for any such Feedback or the Personal Information which you make available through the Platform. We encourage you to be careful regarding the Personal Information you disclose in this way.
Subject to any Applicable Law, any communication or feedback sent by you to the Platform (including without limitation testimonials, contents, images, audio, video, feedback etc. collectively “Feedback”) is on a non-confidential basis, and we are under no obligation to refrain from reproducing, publishing or otherwise using it in any way or for purpose. We can use the feedback including without limitation any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including without limitation developing, manufacturing and/or marketing services. You agree you will not assert any ownership right of any kind in the Feedback (including without limitation copyright, patent, trademark, unfair competition, moral rights, or implied contract) and you hereby irrevocably waive the right to receive any financial or other consideration in connection with the Feedback, including without limitation acknowledgment of you as the source of the Feedback. Your submission of any Feedback shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Feedback. For this reason, we ask that you do not send us any Feedback that you do not wish to assign to us, including any confidential information, Personal Information or any original creative materials. You shall be responsible for the content and information contained in any Feedback sent by you to the Platform or otherwise to us, including without limitation for its truthfulness and accuracy.
ACCESSING AND MODIFYING PERSONAL INFORMATION –
In case You need to access, remove, review, and/or make changes to the Personal Information that You have provided to us, we have provided an option for change of profile on the login page. Platform after duly verifying and authenticating such changes to the Personal Information, will review, remove and/or make changes to it.
If You register or respond to advertisements or posts on the Platform or post any content on the Platform, we may send You certain notifications, advertisements, promotions, surveys and specials. You may also receive the follow up calls/messages/communication in any other form, from our service providers or marketing affiliates, who may try to educate or provide more information to you about their products/services (as per your exhibited interest) in more detail , collect any additional requisite information, cross check the status of any transaction/information passed onto them or also may ask you to perform any other activity related to delivery/fulfilment of their products/services and may also try to cross sell and upsell their other products. We may also send You any legally required notifications and certain notifications, including but not limited to, Service-related notices or notices regarding a change to any of our policies. For example, we may send You a notice regarding server problems or scheduled maintenance of the Platform. You can opt out of certain e-mail communications from us, including our newsletters, updates, transaction notifications if any, advice on networking on the Platform, notifications that a User has commented on Your posting, and notifications that You can refresh Your posting. We will not change Your preferences without Your consent. In case of loss of password or account id compromised, Platform shall help You to regenerate the same in efficient way.
THIRD PARTY LINKS –
We recommend that you check the policies of each website you visit to better understand your rights and obligations especially when you are submitting any type of content on those third-party websites. Please contact the owner or operator of such website if you have any concerns or questions.
(i) inaccuracies and/or incorrections of Personal Information and contents that User submits to the Platform;
(iii) User’s violation of any rights of another User.
LIMITATION OF LIABILITY –
Platform will not be liable for any damages, direct or indirect, incidental or consequential, and all liabilities (including for negligence, loss or damage such as loss of revenue, unavailability of system or loss of data and loss of Your Personal Information) and for use of or inability to use Services of any kind that is offered or to provide indemnity or any other remedy to You or any third party.
RESERVATION OF RIGHTS –
GOVERNING LAW AND DISPUTE –
CHANGES TO THIS POLICY –
DO NOT DISTURB/DND –
CONTACT US –